Guest Communication
Guest communication handled from inquiry to review
Response time and tone shape your reviews and your search ranking. Strally manages guest messaging on your listing using clear templates written for your property, plus a real person for everything a template can't answer.
What's included
Inquiries and booking requests
Quick answers to questions about the space, location and availability.
Pre-arrival and check-in
Directions, entry instructions, Wi-Fi, parking and house rules sent at the right time.
In-stay support
Guest issues are triaged and, if something physical is needed, dispatched to your local provider.
Check-out and reviews
Check-out reminders, a thank-you message and review follow-up.
Questions about guest communication
Will guests know they are talking with a co-host?
Co-hosts appear on the listing according to each platform's settings. Messages are written in a warm, consistent voice for your property.
What happens if a guest has a problem at night?
We agree on an escalation plan during onboarding, including which local providers can be called and when you want to be contacted.
Related services
Ready to hand off the daily work?
Tell us about your property. We'll confirm whether it's a fit and explain exactly what we'd handle.